Step 1: Contact Us
You can get in touch by:
| Contact Method | Details |
|---|---|
| Telephone | 1300 786 045 |
| info@cheapbills.com.au | |
| Postal Address | Level 2, 134 Flinders Street, Melbourne VIC 3000 |
| Website | www.cheapbills.com.au |
Need Help to Get in Touch?
You can ask someone to speak for you. This could be a friend, family member or support worker.
Some services can help:
| Service | What to Do |
|---|---|
| National Relay Chat | Use the app or go to nrschat.nrscall.gov.au |
| Voice Relay | Call 1300 555 727. Ask to connect to 1300 786 045 |
| SMS Relay | Text 0423 677 767 with your message |
| TTY | Dial 133 677. Ask to call 1300 786 045 |
| TIS (Interpreter Service) | Call 131 450. Ask for an interpreter and request 1300 786 045 |
Step 2: What Happens Next
We will respond as soon as possible. Our turnaround time to start investigating is 24 to 48 hours. We will address the inquiry promptly. If it takes longer, we will keep you informed.
In most cases, complaints are resolved in under 30 days.
Step 3: What You Can Do Next
If you’re unhappy with how we handled your complaint or how long it takes, you can take it further. You have the right to speak to an external complaints service.
Insurance Complaints
| Product/Service | Ombudsman | Contact Details |
|---|---|---|
| Health Insurance, Overseas Visitors Cover | Commonwealth Ombudsman | Phone: 1300 362 072 Email: phi@ombudsman.gov.au Mail: GPO Box 442 Canberra ACT 2601 Complaint: www.ombudsman.gov.au Info: www.privatehealth.gov.au |
| Home Loans, Credit Cards, Personal Loans, Car Loans | Australian Financial Complaints Authority (AFCA) | Phone: 1800 931 678 Website: www.afca.org.au |
| Life, Car, Home; Contents, Pet, Travel, Business Insurance | Australian Financial Complaints Authority (AFCA) | Phone: 1800 931 678 Website: www.afca.org.au |
Broadband Complaints
| Product/Service | Ombudsman | Contact Details |
|---|---|---|
| Broadband | Telecommunications Industry Ombudsman | Phone: 1800 062 058 Website: www.tio.org.au |
Energy Complaints
| State | Ombudsman | Contact Details |
|---|---|---|
| New South Wales | Energy & Water Ombudsman NSW | Phone: 1800 246 545 Website: www.ewon.com.au |
| Victoria | Energy & Water Ombudsman Victoria | Phone: 1800 500 509 Website: www.ewov.com.au |
| Queensland | Energy & Water Ombudsman Queensland | Phone: 1800 662 837 Website: www.ewoq.com.au |
| South Australia | Energy & Water Ombudsman South Australia | Phone: 1800 246 545 Website: www.ewosa.com.au |
| ACT | ACT Civil and Administrative Tribunal | Phone: 02 6207 1740 Website: www.acat.act.gov.au |
Privacy Complaints
You can Read Cheapbills Privacy Policy here.
| Concern | Authority | Contact Details |
|---|---|---|
| Privacy Issues | Office of the Australian Information Commissioner | Website: oaic.gov.au Phone: 1300 363 992 |
