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Your probably know who your electricity and gas provider is—AGL, Energy Australia, Origin Energy etc but you probably don’t know or pay much attention to who your energy distributor is. You may even wonder why you even need to know who your energy distributor is. Our guide will show you why its important to know who your energy distributor is. Read on!
An energy distributor delivers electricity and gas to homes and businesses across Australia. It is your distributor, not your energy service provider who owns and maintains all the powerlines, poles, pipes, and meters that make the transmission of electrical power and natural gas possible. Energy service providers, who you pay your bills to, play a different role.
They buy electricity and gas from generators before reselling it to you at a higher price. The price you pay for electricity and gas reflects the energy provider’s service charge, the price of the electricity and gas itself, and the distributor’s transmission charges which the energy provider collects on their behalf. Distribution costs can make up as much as 50% of your total energy bill. Thankfully, you can get cheaper deals on your energy.
You should care about who your energy distributor is because they are responsible for the maintenance of all the energy infrastructure and so if something goes wrong you need to contact them not your energy service provider. Many people still mistakenly believe that its their energy provider that they need to call when something goes wrong (i.e: no power, a blackout). But they will just direct you to your energy distributor.
Most energy distributors are quick in responding to emergency situations like blackouts and other faults. Although just like with anything in life, delays can occur as in the event of a natural disaster or severe weather like storms. In both these situations your energy distributor can be impacted, and work can be delayed. They generally list scheduled maintenance or reported issues on their website to inform you. In addition, you can sign up to their SMS alerts. They have 24-hour emergency phone numbers for issues like fallen powerlines, struck gas pipes etc.
To really help you understand the differences between energy distributors and retailers we’ve provided here a quick summary of the differences between the two.
|· Build and maintain power poles, wires, and infrastructure · Repair damage to electricity network (i.e: fallen power lines) · Read your energy meter and send that information to your retailer · Sell power to energy retailers at wholesale prices||· Build and maintain the individual power connection of properties · Repair local electrical faults that aren’t part of the greater power grid · Issue your energy bills which are based on meter readings · Sell energy to consumers at retail prices using power plans|
You don’t get to choose who your distributor is. Instead, distributors service particular regions, meaning your distributor is based on where you live. So, there are many different energy distributors in the different states of Australia. Not sure who your distributor is? No worries, check out our list below:
Victoria has five energy distributors which is more than other Australian state or territory. They each cover different regions in Victoria.
|Jemena||North and south-west Melbourne|
|CitiPower||Melbourne CBD and inner suburbs|
|AusNet Services||Eastern Victoria, northern and eastern suburbs of Melbourne|
|United Energy||Southern Melbourne and the Mornington Peninsula|
|Powercor||Western Victoria, excluding all of Melbourne|
Greater Sydney, Newcastle and the Central Coast, inland near Muswellbrook and Merriwa
The Blue Mountains, Sydney’s Greater West, the Southern Highlands, Illawarra, the South Coast
95% of NSW in rural areas, plus some of south-west QLD
There are just two distributors in the whole of Queensland despite its large size. This makes it nice and easy for Queenslanders to know who their distributors are.
South-east QLD, including Brisbane, the Gold Coast, the Sunshine Coast
Rural and regional QLD
There is just one energy distributor in South Australia, at least as of 2021 (as per the date of content publish).
SA Power Networks
All of South Australia
Just like with South Australia there is just one energy distributor in Tasmania as of 2021.
All of Tasmania
Like South Australia and Tasmania, the Northern Territory has just one energy distributor.
Power and Water Corporation
All of the Northern Territory
There are three gas distributors in Victoria. Each is responsible for a separate geographic region of Victoria.
Australian Gas Networks
northern, eastern and southern areas of metropolitan Melbourne, the Mornington Peninsula, and northern, eastern and south eastern areas of Victoria
Melbourne’s inner and outer east, the Yarra Ranges and South Gippsland
Western Melbourne, central and western Victoria
There are two main electricity distributors in Queensland.
Southern suburbs and Mornington Peninsula
Australian Gas Networks
Brisbane region (Brisbane CBD, north of the Brisbane River and Ipswich) and Northern Region (Rockhampton and Gladstone)
The main gas distributor in the ACT is Evoenergy owned by ActewAGL.
All of Australian Capital Territory
In the Northern Territory there is just one network – – a subsidiary of the APA group in Darwin.
N. T. Gas Distribution
All of Northern Territory
Now that you have a much more better understanding of who your energy distributor is both for your electricity and gas, you can hopefully realise the important part they play. Its easy to just focus on shopping around for a cheaper energy deal and pay little or no attention to your energy distributor. But knowing who your energy distributor is and the part they play in your energy distributions gives you more insight and appreciation of how energy comes your way.