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1. Check your switchboard. A tripped safety switch means the fault is inside your home — you need an electrician, not the distributor.
2. Look up and down the street. Neighbours dark too? It’s a network outage and likely already reported.
3. Check the outage map on your distributor’s site before queueing on the phone.
4. On life support equipment? Tell your retailer and distributor now, not during an outage — you’re entitled to advance notice of planned interruptions.
Before this goes live: the fault numbers and coverage notes below need checking against the AER’s distributor list and each distributor’s own site — published numbers differ between sources, and several distributors run separate lines for loss of supply versus life-threatening emergencies. Where a state has more than one distributor, boundaries follow network areas rather than postcodes, so this tool lists every candidate for the postcode and asks the customer to confirm from their bill. For an exact single answer you’d need address-level lookup against AEMO’s NMI data or a licensed address-to-distributor feed.
Postcode ranges here resolve to a state, which is reliable. What isn’t reliable is claiming one specific distributor per postcode — Victoria’s five electricity networks split by suburb, and Sydney’s boundaries cut through shared postcodes. Overstating precision on an outage page is worse than showing two options.
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