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About MATE
Founded in 2014, MATE is an Aussie-owned and operated provider that has created internet and mobile services for homes across Australia at cheap prices. From a small team to a large provider servicing over 35,000 customers and counting with simple plans, unlimited data, and customer-first support has made MATE a popular choice.
Pros
- Australian owned and operated provider
- No lock in contracts on broadband plans
- No setup or activation fees
- One month satisfaction guarantee with refund option
- Mobile and internet bundle discount available
Cons
- Plans can cost more during peak evening hours
- Modems are not included with plans
- Does not cover the slowest or fastest NBN speed tiers
- Limited extras compared with larger providers
What Sets MATE Apart?
MATE suits customers who want internet and mobile plans without long contracts. NBN plans include unlimited data across supported speed tiers, with expected evening speeds shown upfront.
Mobile plans are SIM only and run on the Optus network. Access to 4G and 5G is included where coverage is available, along with standard national calls and texts.
Plans run on a month to month basis. Customers can bring their own modem or purchase one when signing up.
Who Owns MATE Broadband?
MATE is 100 % Australian owned and was founded and run by Mark and David Fazio along with their business partner Jonathan Dundovic. The company began as a small Sydney-based telco and grew through the Australian broadband market following the rollout of the NBN.
All ownership and key management remain local, and the business maintains its Australian base of operations and customer support.Â
Where Are MATE Broadband Plans Available?
MATE is available across Australia at addresses connected to the NBN.
MATE offers broadband services in all states and territories where the NBN is active. Availability depends on the NBN technology at the property and the speed tiers supported at that address.
Most standard residential NBN speed tiers are covered. Service eligibility is confirmed during signup based on the address, as speeds and performance vary by location and network type.
In short, MATE operates nationally, with availability tied to NBN access rather than state or region limits.
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MATE Broadband Features
MATE is an Australian-owned Internet and mobile provider focused on flexible services and local support. Some of the key benefits its customers enjoy include:
Support based in Australia – Customer service, billing, and technical support provided by personnel in Australia include easy options to reach them either over the phone or online.
Month-to-month plans – All broadband and mobile offers are month-to-month, meaning no long-term contracts; thus, if your needs change, you can easily switch or cancel.
No setup fees – There are no setup charges or activation charges on standard NBN plans, further reducing the upfront costs.
NBN broadband – Plans cover most residential NBN speed tiers with unlimited data and published typical evening speeds.
Mobile plans – The SIM-only options run on the Optus network, and 4G and 5G coverage is available where possible.
Bundling discounts – Bundling mobile and NBN services entitles you to a monthly discount on your broadband plan.
One-month satisfaction guarantee – New clients can try the service and request a refund of plan fees within the first month if it doesn’t suit their needs.
MATE Mobile Plans
MATE offers SIM only mobile plans for personal use. These plans do not include handsets and run on a month to month basis.
Customers choose a data allowance that suits their usage. Plans are designed for everyday calling, messaging, and mobile data without long term commitments.
There are no lock in contracts. Customers can change plans or cancel as needs change.
Mobile Network and Coverage
MATE mobile services operate on the Optus mobile network. Coverage extends across metropolitan areas and many regional locations in Australia.
Plans include access to 4G and 5G mobile networks where coverage is available and the device supports it. Actual speeds depend on location, network conditions, and device capability.
