‌Help & FAQs

About CheapBills

Learn about comparing your bills with one of Australia's leading comparison tools.

About Energy

All your questions answered about how to save money on your gas and electricity bills.

About the Internet

Answers to common questions about comparing your internet plans with CheapBills.

FAQs About CheapBills

As an online comparison company, we work to find you the best energy plan. Saving money couldn’t be easier. We search our panel of top providers to give you hassle-free peace of mind.

Yes! We shop around so that you don’t have to. We bring you the best in gas, electricity or dual-fuel. There is no interruption to your service since the company who owns the poles, wires and pipes connecting your property to the network, will not change.
Simply complete the online form and one of our experts will call you back to discuss your needs and compare what you’re currently paying with other retailers. You then make the decision to switch. It’s a hassle-free process and you don’t have to do anything.
Yes! We have helped over 100,000 families to save money on their gas and electricity bills. We also have 5-star reviews from our customers.

CheapBills has been established as an online comparison website since 2013. However, our mother company, Integral Resource Group has been servicing Australian customers since 2011. We are based at Level 2, 134 Flinders Street, Melbourne VIC 3000.

Any information you share with us is kept secure and only shared with the retailer you are comfortable to switch to. You can read more about this in our privacy policy.
That’s okay. Your new provider will give you a ten day ‘cooling off’ period, during which you can cancel your agreement and go back to your old provider.

FAQs About Energy

We have carefully selected a panel of Australia’s electricity and gas suppliers to find you a great deal.

Our panel of energy providers includes:

  • EnergyAustralia
  • ActewAGL
  • Covau
  • Tango Energy
  • Blue NRG
  • Energy Locals
Once you have chosen your new provider and they have agreed for the switch to occur, it may take up to three months to complete the transfer, as it depends on where you are in your current billing cycle. An accurate meter reading must be taken so that one final bill can be issued, which will include any rebates you have owing to you with your current provider. This reading will also be used for your new provider. Your new energy provider will not start charging you until the switch is complete.
Not really, but it is always worth comparing your current energy plan and provider to see if you can save money. However, moving home, an expiring contract or receiving a bill with a price increase can prompt you to switch.
No, not at all. At CheapBills, we help you change the retailer or provider, which does not affect the poles and pipes.

All the poles, wires, meters, meter reads, power outages and anything to do with getting the electricity supply to your home or business is looked after by a separate group called Distributors. They are determined by your property’s address and are not controlled by the retailer.

Energy retailers also do not generate the power. This is looked after by separate corporations that generate power through the burning of fossil fuels or in forms of renewable energy generators (such as wind or sun). You do not get to choose which generator your electricity comes from.
Once you have decided to switch energy providers, the first thing to do is check with your current provider if you will incur any fees or charges. This usually only happens if you’re tied to a contract. If this is the case, it may make more financial sense to wait until the term period is up to make your change.
The $250 Power Saving Bonus is an initiative of the Victorian Government to help residents tackle the increasing cost of energy. It is currently available to all households in Australia. The bonus is in addition to any offers or credits from electricity providers and any other energy rebates or concessions you are eligible for.

Read more and find out how to apply here: $250 Power Saving Bonus.

FAQs About the Internet

We have partnered with some of the leading internet companies in Australia to find you a great plan for your NBN or 5G home internet.

Our panel of internet providers includes:

  • Optus
  • TPG
  • Foxtel
  • Tangerine
  • More Telecom
  • Aussie Broadband
Usually, connecting to the internet will be immediate. You will need to set up your new hardware, including your modem to get online. If you are getting a new modem as part of your plan, it usually takes 3 - 5 business days to be delivered.

If you are connecting to the NBN for the first time, you will need a technician to visit your house to complete the installation. This time varies depending on where you live and the availability of the technicians. Normal waiting times are 1 - 2 weeks.

Read more about the timeframes here: Guide to connecting to the NBN.
The speed of your NBN depends on the type of connection technology available at your home. Fibre-To-The-Premises (FTTP) is considered the fastest NBN. You will reach typical evening speeds of between 50Mbps and 1000 Mbps depending on your plan. Read more about the different NBN connection technologies here.

5G home internet is capable of delivering uncapped speeds, with a typical evening speed of 225Mbps. 5G is generally considered faster than the NBN but it does depend on other factors such as your plan, network congestion and the strength of your signal.

Read more here: 5G vs NBN.
There are seven different types of NBN connection technologies for homes and businesses to connect to the internet. The type available in your area was determined by the government roll out plan.
  1. Fibre to the premises (FTTP)
  2. Fibre to the node (FTTN)
  3. Fibre to the building (FTTB)
  4. Fibre to the curb (FTTC)
  5. Hybrid fibre-Coaxial (HFC cable)
  6. Fixed wireless
  7. Satellite connection
You can read more about each type here: What are the different NBN™ connection types?

The cost of your NBN depends on the speed tier you choose - the cheap NBN plan is the slowest speed (NBN12).

There are over 150 internet providers in Australia, with thousands of plans and bundles to choose from. Finding the cheap plan for you can be hard. At CheapBills we will compare rates, bundles and speeds to find you the perfect match.

Some of our favourite NBN bundles include an Optus Family Entertainer bundle with a Netflix subscription and/or mobile and home phones, or a Foxtel NBN bundle with your favourite channel pack.

The amount of data you use to stream a show or movie depends on the quality setting you choose. There are 4 main quality settings:

  • Low (SD) - from 300 MB per hour
  • Medium (SD) - from 500MB per hour
  • High (HD) - from 800MB per hour
  • Ultra (4K) - from 1GB per hour
The amount of data you use varies from 300 MB per hour for low-quality videos to up to 7 GB per hour for ultra-high-quality 4K videos. CheapBills can find you the cheap unlimited internet plans in Australia so you can watch high-quality content without worrying about the cost.