‌Help & FAQs

As an online comparison company, we work to find you the best energy deal. Saving money couldn’t be easier. We search our panel of top providers to give you hassle-free peace of mind.

Yes! We shop around so that you don’t have to. We bring you the best in gas, electricity or dual-fuel. There is no interruption to your service since the company who owns the poles, wires and pipes connecting your property to the network, will not change.

Once you have chosen your new provider and they have agreed for the switch to occur, it may take up to three months to complete the transfer, as it depends on where you are in your current billing cycle. An accurate meter reading must be taken so that one final bill can be issued, which will include any rebates you have owing to you with your current provider. This reading will also be used for your new provider. Your new energy provider will not start charging you until the switch is complete.

Simply complete the online form and one of our experts will call you back to discuss your needs and compare what you’re currently paying with other retailers. You then make the decision to switch. It’s a hassle-free process and you don’t have to do anything.

Yes! We have helped over 100,000 families to save money on their gas and electricity bills. We also have 5-star reviews from our customers. CheapBills has been established as an online comparison website since 2013. However, our mother company, Integral Resource Group has been servicing Australian customers since 2011. We are based at Level 2, 134 Flinders Street, Melbourne VIC 3000. Any information you share with us is kept secure and only shared with the retailer you are comfortable to switch to. You can read more about this in our privacy policy.

No, not at all. At CheapBills, we help you change the retailer or provider. All the poles, wires, meters, meter reads, power outages and anything to do with getting the electricity supply to your home or business is looked after by a separate group called Distributors. They are determined by your property’s address and are not controlled by the retailer. Energy retailers also do not generate the power. This is looked after by separate corporations that generate power through the burning of fossil fuels or in forms of renewable energy generators (such as wind or sun). You do not get to choose which generator your electricity comes from.

Not really, but it is always worth comparing your current energy plan and provider to see if you can save money. However, moving home, an expiring contract or receiving a bill with a price increase can prompt you to switch.

Once you have decided to switch energy providers, the first thing to do is check with your current provider if you will incur any fees or charges. This usually only happens if you’re tied to a contract. If this is the case, it may make more financial sense to wait until the term period is up to make your change.

That’s okay. Your new provider will give you a ten day ‘cooling off’ period, during which you can cancel your agreement and go back to your old provider.