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To be able to connect to the NBN there are a few things you must take into consideration. To make it easier for you we’ve put together this handy four step guide that shows you what exactly you need to do to get connected to NBN. Once you’ve understood it your ready to connect to the NBN.
Note – Please be aware that due to both delays in the NBN rollout across Australia (was supposed to be finished in July 2020) and the COVID-19 pandemic, the NBN rollout is still happening and is now expected to be finalised by Mid of 2022. Remote areas may face longer connection times than standard locations.
Getting connected to the NBN is determined by your location and when installation takes place. Your area might already have been connected to the NBN network. To check if its connected or to find out when installation takes place just enter your address in the check your address tool here.
This will automatically tell you if your connected or not. It will also tell you about any possible delays in your area.
You can register to receive an email or text? When connection is available
Once you’ve checked your address, you’ll be told whether you need a: wireless, wired or satellite connection.
The type of connection will determine the type of equipment you need to access the NBN.
If you are renting your landlord should do this on your behalf or just liaise and discuss it with them. In particular discuss the best location for equipment required.
Some retail service providers allow self-installation and others will arrange for a technician to come out and set up the connection for you.
Note – Free installation is given in some special medical cases to ensure your phone and medical alarm is connected to the network as quickly as possible.
You must speak to your retail service provider if you believe you come under this category.
Your other devices that rely on the current copper network will also be affected.
These include: various alarm systems including medical alarms, fire indicator systems, EFTPOS machines, health claim terminals, fax machines and more.
It’s your responsibility to ensure that when the switch is made that these devices are NBN ready and are upgraded to the new network.
If not, they will cease to work as they won’t be compatible with the new network.
Please also note that if you are connecting to the NBN via satellite or wireless services, the copper network won’t be disconnected from you.
In some cases, you may also need to contact the manufacturer of your devices for additional information.
Remember that you’ll be notified by the Australian Government long before the switch to the new network happens.
In addition, keep an eye out on any updates in the media – television, radio, and social media.