Mon-Fri 9AM to 8PM (AEST)If you are having issues with your Aussie Broadband connection, need assistance with their services or want to sign up for a new plan, we’ve got the information you need! This page covers everything you need to know about Aussie Broadband contact details, customer support, outages, and how to get in touch with customer service.
Aussie Broadband Contact Information
If you’re experiencing problems with your internet connection or need support, it’s useful to have the right contact information readily available. Here are the contact details for Aussie Broadband:
Aussie Broadband Customer Service Number
You can reach Aussie Broadband’s customer service by calling their dedicated number. They are known for their friendly and helpful customer support staff who can assist you with various issues, from technical problems to billing inquiries.
- Main Aussie Broadband Phone Number: 1300 880 905
- Alternative Aussie Broadband Phone Number: 03 5165 0000
- Calling from Overseas: +613 5165 0000
- Backup Number: 1300 180 905
Any of these Aussie Broadband numbers will put you in touch with the Aussie Broadband customer service, sales team and tech support teams.
You can also request a callback by using the button on the Aussie Broadband contact page.
Aussie Broadband Support Email
If you have a complaint or issue with your service, you can contact them via Aussie Broadband email, at complaints@aussiebroadband.com.au . The Aussie Broadband email team usually responds promptly to emails and can help with a wide range of issues.
Dealing with Aussie Broadband Outages
Sometimes, internet outages can happen due to various reasons, and it’s helpful to know who to contact in such situations.
Is Aussie Broadband Down?
If you suspect that Aussie Broadband is experiencing an outage, you can use your MyAussie smartphone app to check for any known Aussie Broadband outages. Simply follow these steps:
- Sign in to your account via the app.
- Under the “Home” section of the app, you will find “Outages”.
- Click on “outages” to see all the Aussie Broadband outages in your area, including past, current, and future planned outages.
If there is no outage reported in your area, you can report the issues via the app by clicking on the “Fault” section. This will prompt MyAussie to run an automatic Self Test and if an issue is found the fault will be raised to Aussie Broadband and a team member will get in touch with you.
Aussie Broadband Tech Support
Aussie Broadband’s tech support can assist you with any technical issues you may encounter with your internet connection or related services.
Technical Support Contact
For technical issues and troubleshooting, you can reach out to Aussie Broadband’s Australian-based tech support team. Their expert technicians can guide you through resolving problems with your internet connection or any equipment related to it.
- Aussie Broadband Tech Support Phone Number: 1300 880 905 seven days a week from 8am to Midnight.
- Aussie Broadband Tech Support Online: www.aussiebroadband.com.au/help-centre
Troubleshooting Tips
Before contacting tech support, you might want to try some basic troubleshooting steps. Here are some common issues and steps to resolve them:
- Slow Internet: If your internet is slower than usual, try restarting your modem and router.
- No Internet: Check all your cables, and if the issue persists, contact tech support.
- Wi-Fi Problems: Reset your Wi-Fi router, and make sure your devices are in range.
Contacting Aussie Broadband for Assistance
If you’re unsure about who you need to contact for your issue, here’s a simple guide to the Aussie Broadband number you need.
Sales Team
The sales team can help with queries about new services, moving house, special offers and changes to your changes to your existing plan.
- Phone: 1300 880 905
- Monday to Friday: 8am – 11pm
- Weekends: 9am – 8pm
Service Delivery
For help tracking an order or dealing with issues relating to your delivery or NBN installation process, contact the service delivery team.
- Phone: 1300 880 905
- Monday to Friday: 8am – 8pm
- Saturday: 8:30am – 4:30pm
- Sunday: Closed
Customer Care
If you have a general enquiry or need account help or technical support, talk to the customer care team.
- Phone: 1300 880 905
- Monday to Sunday: 8am – Midnight
Billing Department
For queries or issues with your bill, or to make a payment, contact the billing team at 1300 880 905 or pay online.
Financial Hardship
If you need to create a payment plan due to financial hardship, you can call 1300 880 905 or go online to the MyAussie portal or app.
Depending on your situation, Aussie Broadband support may also be available for financial hardship through spending controls, service restrictions, downgrades, payment deferrals or waiving late fees.
Complaints and Feedback
If you have an unsatisfactory experience with Aussie and have tried the appropriate team for a resolution, you may feel the need to lodge a formal complaint. You can do this by phone, email, an online form or mail. Make sure you record your case number so you can follow up and track your complaint if necessary.
- Phone: 1300 880 905
- Email: complaints@aussiebroadband.com.au
- Online form: https://www.aussiebroadband.com.au/contact
- Post: PO Box 3351 Gippsland Mail Centre VIC 3841
Getting Help with Aussie Broadband
Aussie Broadband is committed to providing excellent support for its customers. They understand that issues can arise, and they are dedicated to resolving them as efficiently as possible. Whether you’re facing technical problems, need help with billing, or want to report Aussie Broadband outages, you now have the necessary information to get in touch and get the assistance you need.
Remember, Aussie Broadband’s customer service and tech support teams are there to help, so don’t hesitate to reach out when you encounter any issues. They are known for their friendly and professional assistance, making your experience as smooth as possible.
