Exploring Energy Australia Contact Information and Customer Support

If you’re considering EnergyAustralia as your energy provider or if you’re already a customer and need to get in touch, you’ve come to the right place. In this guide, we’ll provide you with all the information you need, including Energy Australia contact numbers, Energy Australia opening hours, and Energy Australia customer service options.

Energy Australia Contact Options

Exploring Energy Australia Contact Information and Customer Support

EnergyAustralia has various contact options to make sure that you can get the assistance you need when it matters most. Here are the primary contact options:

  • Phone: You can call Energy Australia for assistance on 133 466 for general assistance. Whether you have inquiries about their plans, billing, or any other concerns, a phone call is often the quickest way to get in touch. 
  • Energy Australia email: If you don’t have time to call, or simply prefer written communication, there is an online form for you to send in your questions or requests and the Energy Australia email team will get in touch. Alternatively, you can email enq@energyaustralia.com.au
  • Energy Australia Chat Support: For those who enjoy the convenience of live chat, Energy Australia offers a Live Chat option on their website. It’s a great way to get quick answers without making a phone call. 
  • WhatsApp: Energy Australia has a WhatsApp channel so you can easily send a question or request at any time of the day or night.
  • My Account: You can switch plans, pay bills, and manage your details at any time through the convenience of their My Account function.
  • Energy Australia Emergency Contact: In case of an energy-related emergency, you should dial 000 if the situation is life-threatening, or your energy distributor for other faults and emergencies.

Energy Australia Contact Number

The Energy Australia contact number has been streamlined so you can call the general enquiry number from anywhere in Australia and be transferred to the service department relevant to your need and location.

  • Energy Australia Phone Number VIC – call 133 466 
  • Energy Australia Phone Number NSW – call 133 466 
  • Energy Australia Phone Number QLD – call 133 466 
  • Energy Australia Phone Number SA – call 133 466 
  • Energy Australia Phone Number ACT – call 133 466 

Energy Australia Opening Hours

The Energy Australia opening hours are different for each different contact method giving you flexible ways to get in touch at different times. They understand that you might need assistance outside of regular working hours, so they’ve extended their availability.

  • Call Energy Australia on Monday to Friday from 8am to 7pm AEDT.
  • Energy Australia Chat Support is available on Monday to Friday from 8am to 9pm AEDT and on Saturday from 9am to 6pm AEDT.
  • Energy Australia contact hours on the WhatsApp function, online form and My Account are 24/7.
  • Energy Australia emergency assistance is available at any time by calling 133 466 – you will have the option to be transferred to your distributor by entering your postcode.

Energy Australia Customer Service

Energy Australia Customer Service

Energy Australia prides itself on offering excellent customer service. The Energy Australia customer service team is well-trained and equipped to assist with a wide range of inquiries, from billing questions to plan options.

Whether you’re a residential customer or a small business owner, Energy Australia is committed to ensuring that your experience with them is smooth and hassle-free. If you ever encounter any issues or have questions about your energy plan, don’t hesitate to use one of the contact options above to connect with one of their friendly and knowledgeable representatives.

There are specific teams available to offer expertise in all areas including:

  • Billing and enquiries – 133 466
  • EnergyAustralia Sales and Moving House – 136 102
  • Complaints and feedback – 133 466
  • Small business energy – 1800 146 749
  • Large business energy – 1300 362 466
  • Heating, cooling and hot water system warranty claims – 136 385
  • Meter installations and upgrades – 1800 818 378
  • Solar power and battery storage – 1800 108 633

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Energy Australia goes the extra mile to ensure that you can easily get in touch with them for any energy-related needs. Whether you prefer calling, emailing or chatting online they have multiple channels to suit your communication style. Their extended contact hours and dedicated customer service team are there to assist you, making EnergyAustralia a reliable choice for your energy needs.

If you would like to find out more about EnergyAustralia or want to compare energy plans you can reach out to our team at CheapBills on 1300 786 045. We’re here to help you make an informed decision about the right electricity and gas plans to help you save money on your bills.

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Energy Australia Contact Us Summary

If you need to call EnergyAustralia, a summary of options is below.

Energy Australia Contact Us

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