Exploring Energy Australia Contact Information and Customer Support

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If you’re considering Energy Australia as your energy provider or are already a customer and need to contact them, you’ve come to the right place.  This guide provides all the information you need, including their contact numbers, opening hours, and customer service options.

Contact Options

Exploring Energy Australia Contact Information and Customer Support Energy Australia has various contact options to ensure you can get the assistance you need when it matters most. Here are the primary contact options:
  • Phone: For general assistance, call Energy Australia on 133 466. Whether you have inquiries about their plans, billing, or other concerns, a phone call is often the quickest way to get in touch. 
  • Energy Australia email: If you don’t have time to call or simply prefer written communication, there is an online form for you to send in your questions or requests, and the email team will contact you. Alternatively, you can email enq@energyaustralia.com.au
  • Energy Australia Chat Support: Energy Australia offers a live chat option on its website for those who enjoy the convenience of live chat. It’s a great way to get quick answers without making a phone call. 
  • WhatsApp: Energy Australia has a WhatsApp channel so you can easily send a question or request anytime or night.
  • My Account: Through the convenience of their My Account function, you can switch plans, pay bills, and manage your details at any time.
  • Emergency Contact: In case of an energy-related emergency, you should dial 000 if the situation is life-threatening 
  • Call your relevant distributor if there’s a problem with you’re electricity connection or hardware.

Energy Australia Contact Number

The EA contact number has been streamlined so you can call the general enquiry number from anywhere in Australia and be transferred to the service department relevant to your need and location. Therefore it is applicable for anywhere in VIC, NSW, QLD, SA, and ACT. Contact Number: 133 466 

Opening Hours

Energy Australia’s opening hours are different for each contact method, giving you flexible ways to get in touch at different times. They understand that you might need assistance outside regular working hours, so they’ve extended their availability.
  • Call EA on Monday to Friday from 8am to 7pm AEDT.
  • Their Chat Support is available Monday through Friday from 8 a.m. to 9 p.m. AEDT and Saturday from 9 a.m. to 6 p.m. AEDT.
  • Energy Australia’s contact hours on the WhatsApp function, online form and My Account are 24/7.
  • Energy Australia emergency assistance is available at any time by calling 133 466 – you will have the option to be transferred to your distributor by entering your postcode.

Customer Service

Energy Australia Customer Service Energy Australia prides itself on offering excellent customer service. The Energy Australia customer service team is well-trained and equipped to assist with a wide range of inquiries, from billing questions to plan options. Whether you’re a residential customer or a small business owner, Energy Australia is committed to ensuring that your experience with them is smooth and hassle-free. If you ever encounter any issues or have questions about your energy plan, don’t hesitate to use one of the contact options above to connect with one of their friendly and knowledgeable representatives. There are specific teams available to offer expertise in all areas including:
  • Billing and enquiries – 133 466
  • EnergyAustralia Sales and Moving House – 136 102
  • Complaints and feedback – 133 466
  • Small business energy – 1800 146 749
  • Large business energy – 1300 362 466
  • Heating, cooling and hot water system warranty claims – 136 385
  • Meter installations and upgrades – 1800 818 378
  • Solar power and battery storage – 1800 108 633

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Energy Australia Contact Us Summary

If you need to call Energy Australia, a summary of options is below. Energy Australia Contact Us


For general inquiries about plans, billing, or any other concerns, call EnergyAustralia at 133 466. Alternatively, you can use their online form, Live Chat support on their website, or message them via WhatsApp.

  • EnergyAustralia’s phone support is available from 8 a.m. to 7 p.m. AEDT, Monday through Friday.
  • Live Chat Support is accessible Monday through Friday from 8 a.m. to 9 p.m. AEDT and Saturday from 9 a.m. to 6 p.m. AEDT. 
  • The online form, WhatsApp, and My Account functions are available 24/7. For emergencies, assistance is available at any time by calling 133 466.

EA offers assistance with billing, sales, moving house, complaints, small business energy, large business energy, heating/cooling/hot water system warranty claims, meter installations/upgrades, and solar power/battery storage. You can reach these departments through the following numbers:

  • Billing and enquiries: 133 466
  • EnergyAustralia Sales and Moving House: 136 102
  • Complaints and feedback: 133 466
  • Small business energy: 1800 146 749
  • Large business energy: 1300 362 466

Important Note: All the rates, plans and offers stated in this article are subject to change at the provider’s discretion and might not be updated after the publish date unless stated otherwise. We try our best to update all the rates mentioned in our blogs as soon as possible. All articles updated will have the update dates mentioned. Thank you for your patience!