Compare Energy Plans: 1st Energy

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1st Energy burst onto the energy scene as the first retailer to move into Tasmania in 2019 and compete with the government-owned Aurora Energy following the deregulation of the Tasmanian energy market. 1st Energy Tasmania has since expanded into Victoria, New South Wales, Queensland, and South Australia with energy and NBN plans for residential and small business customers.

About 1st Energy Australia

1st Energy has been doing business since 2014. They currently provide electricity to around 40,000 customers across New South Wales, Victoria, Queensland, Tasmania and South Australia, plus gas to Victoria. They also offer a simple range of NBN plans to access high-speed internet throughout Australia. They pride themselves on open and honest pricing and exceptional customer service. Their range of 1st Super Saver plans offers discounted rates and bonuses such as pay-on-time discounts. It’s also worth mentioning that this forward-thinking company is the first Australian energy retailer to accept Crypto payments!

What Our Happy Australian Customers Are Saying

Average of 4.5 Rating among users

Where is 1st Energy available?

You can compare energy plans from 1st Energy Australia in Victoria, New South Wales, Queensland, South Australia and Tasmania. Customers in Victoria can also bundle gas with their electricity plans. The company’s head office is in Melbourne with customer support teams based in Brisbane.

Energy plans for your home

1st Energy plans are designed to be simple and transparent with honest prices so you’ll never get a shock on your bill. Every plan features:

Discounted rates
Pay on-time discounts (available in some states)
No lock-in contracts
No credit card fees
Monthly billing option
Service Guarantee
Price match guarantee

The plans and energy rates available vary depending on your state and distribution network, so it’s important to check out the latest deals and compare energy plans with various providers before you make the switch. It’s also important to remember that 1st Energy gas is only available for customers in Victoria. The current range of plans includes:

VIC ELEC 1st Super Saver
VIC GAS 1st Saver Plus
NSW ELEC 1st Saver
QLD ELEC 1st Saver
TAS ELEC RACT Saver
SA ELEC 1st Saver

What type of tariffs does 1st Energy offer?

If you have a smart meter installed at your home, then you may be able to access different tariffs to maximise your savings. A tariff refers to the amount you pay for your electricity. It is made up of a supply charge from the distributor and usage charges, which are based on the amount of electricity you use.

The tariffs available depend on where you live and the type of meter you have installed at your home or business.

Some common electricity tariffs include:

Time of use – pay a lower rate per kWh for energy used during off-peak or shoulder periods
Single rate – pay the same amount at any time of the day or night.
Controlled load – pay a lower rate for separately metered appliances, such as hot water systems or swimming pool pumps.
Solar feed-in tariffs (FiT) – earn money from your retailers for excess energy produced by your solar power system and returned to the grid.

Finding a tariff that suits your unique energy habits can save you hundreds of dollars every year. To find out more, talk to a CheapBills expert on 1300 786 045.

Internet plans for your home

In keeping with their simple, transparent approach to plans, 1st Energy has 3 NBN plans on offer to suit your internet speed requirements.

Home Basic (NBN25/10) – typical evening speed of 24Mbps
Home Standard (NBN50/20) – typical evening speed of 48Mbps
Home Fast (NBN100/20) – typical evening speed of 97Mbps

How can I pay my 1st Energy bill?

Customers have a wide range of options when it comes to bill payment. 1st Energy can also help you apply for the concessions and rebates available in your state if you need assistance paying your bill. The payment options available include:

Direct debit
Credit card
BPAY
Phone
Mail

Plus, 1st Energy also accepts crypto payments – simply download the Bitpay app and use your digital wallet to pay your bill with cryptocurrency.

Who owns 1st Energy?

1st Energy Australia is a privately owned company. Their leadership team has been there from the beginning – Executive Director, Adam Landry, founded the company in 2014, bringing 20 years’ experience in the energy industry, having held roles in Energy Australia and European giant E.ON. Managing Director, Liam Foden, joined 1st Energy in April 2015, with previous experience at EnergyAustralia, Lumo Energy and Powerdirect.

1st Energy reviews

1st Energy reviews tend to mention their impressive customer service, particularly the fact that customers are contacted by phone to let them know that their plan is expiring so they have time to switch to a new plan and avoid paying higher rates on the standard offer.

The company currently has a 3.6 star rating on Google and 3.9 stars on TrustPilot showing that they are generally well regarded by their existing customers.

How can I contact 1st Energy?

he easiest way to get in touch is by calling 1300 426 594 to talk to their Australian-based team. Alternatively, you can complete the online contact form or use the My Account section.

How to cancel a 1st Energy Plan

If you need to cancel your 1st Energy plan, the good news is that it’s easy! Because their plans are all no lock-in contracts, you can change retailers at any time without penalties. When you sign up to a new retailer, generally they will take care of cancelling your 1st Energy plan for you, however, it can pay to contact 1st Energy yourself to let them know the switch date and arrange your final bill.

How do I Switch Energy to 1st Energy Australia?

1st Energy is not currently part of our panel of energy retailers. You can contact CheapBills for free to compare energy plans from EnergyAustralia, ActewAGL, Covau, Tango Energy, Blue NRG and Energy Locals.

Get Started Today

If you would like to move your electricity plan to 1st Energy, visit www.1stenergy.com.au or call 1300 426 594 to find out about the latest offers in your area and connect now.