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About ActewAGL

ActewAGL prides itself on being the local choice for Canberra residents and is one of the area’s largest employers. They have a comprehensive range of cheap electricity and gas plans, including solar options to help you save money on your bills. They are also invested in the local region through several community partnerships including projects, organisations and events. 

Pros

  • Canberra based customer service, offering local expertise
  • Awarded Best Energy Saving Program at the National Energy Efficiency Awards
  • Residential and business plans available
  • Bundle offers are available for electricity and gas, including credit plans and a range of discounts
  • 100% carbon-neutral 
  • Green options, with a range of green energy plans tailored for solar power, solar batteries and electric cars
  • Choose a no lock-in plan for flexibility
  • Fixed-rate, discounted plans available to avoid surprises
  •  

Cons

  • Only available in ACT and parts of NSW
  • Limited plan options compared to bigger retailers
  • No national support or service outside their local area
  • Not all plans include discounts or incentives
  • Fewer bundled service options 
  •  

What Sets ActewAGL Apart?

ActewAGL takes a local approach to energy supply. Its services are focused on the ACT, which shapes how plans and support are designed.

The ownership structure is also different. Public ownership sits alongside private sector involvement. This brings community priorities together with established energy operations.

Local knowledge matters. ActewAGL works within the ACT network and understands how pricing and infrastructure operate in the region.

ActewAGL offers more than electricity and gas plans. It also provides energy efficiency support and business energy services for customers in the ACT.

Who Owns ActewAGL?

ActewAGL is owned through a shared structure. The business is split  between two owners.

Half of ActewAGL is owned by Icon Water. Icon Water is fully owned by the ACT Government.

The remaining half is owned by AGL Energy. This arrangement combines public ownership with private sector involvement in supplying electricity and gas in the ACT and nearby regions.

Where are ActewAGL Plans Available?

ActewAGL is Canberra’s local choice of energy retailer. Residents of the Canberra region and nearby areas in the south-east NSW region, including Queanbeyan, Goulburn, the Snowys, Nowra and the South Coast, can compare energy plans from ActewAGL to find great rates. 

Use the CheapBills Comparison tool to see which plans are offered where you live.

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Is ActewAGL The Same As AGL?

ActewAGL was formed in 2000 through Australia’s first utility joint venture between Australian Gas Light Company (AGL) and Icon Water Limited (formerly Actew), however, their history spans more than a century, starting when the Kingston Powerhouse was built to supply power to the newly established ACT. 

Their retail operations are currently owned 50 per cent by AGL Energy Ltd and 50 per cent by Icon Water Limited, an ACT government-owned corporation.

Why Choose ActewAGL?

Plans are shaped around local needs. Customers can choose from electricity, gas, and solar feed-in options designed for homes in the ACT.

Support stays close to home. Customers can access account help, billing support, and energy guidance from teams that know the local networks and conditions well.

Connect ActewAGL plans with CheapBills for free. 

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Business Energy Solutions From ActewAGL

ActewAGL offers energy solutions for businesses across the ACT. These services suit offices, retail sites, and larger commercial spaces that want clearer control over energy use.

Energy efficiency services help businesses see where power is being used and where changes may help. This can include reviewing current systems and suggesting upgrades that match the size and function of the site.

Commercial solar solutions are also available. These systems suit rooftops and larger areas, allowing businesses to produce part of their own electricity and rely less on grid supply.

Lighting upgrades support workplaces using older fittings. Updated lighting can reduce energy use and improve visibility throughout work areas.

Commercial EV charging is available for businesses planning ahead. These solutions support electric vehicles used by staff or fleets, with charging options suited to different sites and usage needs.

Is ActewAGL Carbon-Neutral?

ActewAGL has been independently certified by Climate Active and has achieved net zero emission across its operations and products by reducing greenhouse gas emissions and purchasing eligible carbon offset units.

Customers who are interested in contributing to Australia’s net zero goal by 2050 can choose ActewAGL’s Carbon Neutral Gas option as an add-on to any gas account. For $1.50 per week, the carbon emissions from your gas usage will be cancelled out with the equivalent amount of carbon offsets.

You can also choose to add the Greenchoice program to your energy plan to support renewable energy. You can choose the amount of your energy that you want to add to Greenchoice, and the equivalent amount of energy generated by renewable sources will be added to the grid.

How Can ActewAGL Help Make My Energy Clean?

Solar Hub and ActewAGL have come together to create the Smart Energy Hub. The aim is simple. Help households understand which changes will make the biggest difference to how energy is used at home without pushing costs too high.

The Solar Hub team provides guidance on options such as solar panels, batteries, inverters, air conditioners, EV chargers, hot water systems, and induction cooktops. They also help customers choose an ActewAGL energy plan and a finance option that suits their home, with a focus on long term value and everyday costs.

ActewAGL Bundles

ActewAGL offers electricity and gas bundles for households that use both services. One provider. One account. One set of bills.

Bundling electricity and gas keeps things simple. Plans are set up for homes in the ACT and nearby regions. Availability depends on location and network, but many households can combine both services under the same plan.

This approach suits customers who want fewer accounts to manage and a clearer view of their energy use.

Switch to an ActewAGL Energy Plan

If you live in the Canberra region or Queanbeyan, Goulburn, the Snowys, Nowra or the NSW South Coast, we can help you compare energy plans from ActewAGL to save money on your bills.

Simply follow the steps below.

  1. Contact one of our friendly energy experts to compare energy plans by entering your details online or calling 1300 786 045.
  2. Discuss your unique energy needs.
  3. Receive our unbiased recommendations of plans from our panel of energy suppliers.
  4. If you like what you see and make the decision to switch, we’ll take care of everything, 100% free of charge!
  5. You have a 10-day cooling-off period to review your new plan and make sure you are happy with your choice.
  6. Relax and enjoy your savings!

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Filza Ahmed

Senior Content Creator

Filza writes about energy, internet, insurance and moving tips at Cheap Bills. She breaks down what you need to know when comparing providers, switching plans or setting up services at a new place. See full bio

Frequently Asked Questions About Actew AGL Plans 

ActewAGL supplies electricity and gas to households and businesses in the ACT and focuses on local energy solutions. It offers standard energy plans and billing options, and support targeted at Canberra households.

While ActewAGL mainly serves Australian Capital Territory, it also supplies electricity and in Southeast NSW. ActewAGL does not provide energy in other states or territories.

Yes. ActewAGL provides both electricity and gas in the ACT. Many customers find it more convenient to have both services on the one account to keep their billing and account management all in one place.

ActewAGL does not have solar-only plans, but it does provide a feed-in tariff under eligible electricity plans when customers with rooftop solar send power back to the grid.

GreenPower options can be added onto eligible plans for customers who want to further support renewable energy; these options increase the amount of renewable energy tied to their usage.

Accounts are managed through a web-based customer portal. You can view your bill, pay bills, review your usage, and edit personal information without requiring an app on your mobile phone.

Switching retailers will not affect your energy supply. The electricity and gas supplies remain on during the processing of the account change through the local network.

ABN: 66 168 166 667
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