Your Guide to Dodo Energy and Services Contact Information

Table of Contents

If you need to contact Dodo about their energy services or internet plans, then look no further! This guide will provide you with all the essential details you need to know about Dodo contact information and support.

Contacting Dodo: Your First Step

When it comes to reaching out to Dodo for any inquiries or assistance, they offer various contact methods to cater to your needs:

  • Dodo Phone Number: The primary contact number for Dodo services is 13 Dodo (13 36 36). This number serves as the go-to point for internet sales, customer support, technical assistance and the Dodo power and gas contact centre.
  • Alternative Dodo Phone Number: If you have sales-related queries, there’s an alternative number: 02 8375 3629 for internet plans and the Dodo electricity contact centre.
  • International Dodo Contact Number: For international customers, you can reach Dodo at +61 02 8375 3629. Keep in mind that international calling rates may apply depending on your phone plan.

Dodo’s Operating Hours

Dodo’s customer teams, including internet sales and support and the Dodo electricity contact team each have slightly different operating hours.

  • Dodo Sales Enquiries: For inquiries related to Dodo’s services, you can reach them from Monday to Friday, 8 am – 11 pm and on Saturdays and Sundays from 9 am – 6 pm for information about internet plans or to talk to the Dodo power and gas contact team.
  • Dodo Customer Support: Dodo’s customer support team is available to assist you during the week from Monday to Friday, 9 am – 6 pm.
  • Dodo Technical Support: Technical issues can arise at any time, which is why Dodo offers support seven days a week, from 9 am – 9 pm.

How to Connect with Dodo Online

How to Connect with Dodo Online

If you prefer online communication, Dodo offers two convenient options:

  • Dodo Live Chat: For real-time assistance, use Dodo Live Chat available from Monday to Friday, 9 am – 6 pm.
  • Online Support Form: When your needs are less urgent, you can submit an online support form either on their website or through your My Dodo account.

Dealing with Dodo Internet Issues

Is your Dodo internet experiencing issues? Here’s what you can do:

  • Check for Outages: Visit Dodo’s Network Status page to see if there are any known or planned NBN outages. This page provides outage details and estimated resolution times.
  • Self-Troubleshoot: Before contacting Dodo technical support, ensure that your router and modem are functioning correctly. Sometimes, the issue may be on your end.

Contact Dodo Technical Support: If problems persist, you can reach Dodo’s technical support team by phone at 13 Dodo (13 36 36) between 9 am and 9 pm, seven days a week. Alternatively, you can submit an online support form through your My Dodo account.

Dodo Webmail and Account Management

Need information on Dodo webmail and managing your Dodo account? Here’s what you should know:

Accessing Dodo Webmail

You can log in to your Dodo Webmail account at It’s a free email service available to all Dodo internet customers, allowing access to email, contacts and calendars from anywhere with an internet connection.

My Dodo Account Management

My Dodo is the central platform for managing all your Dodo services, including broadband, mobile, electricity and gas. Log in online or through the My Dodo app to:

  • View, manage and pay your Dodo bills.
  • Update personal details.
  • Set up payment plans or extensions.
  • Request bill refunds.
  • Monitor Dodo energy usage and history.

When you sign up for a Dodo service, you’ll receive a welcome email with a link to set up a My Dodo account. Follow the provided link and on-screen instructions to create your account, allowing you to access My Dodo at any time through

SIM Activation and Recharge 

Dodo SIM cards automatically activate within ten days of purchase and dispatch. If you want to activate it sooner, you can do so through your My Dodo account or by calling the Dodo mobile activation line at 1300 308 532. Once activated, you can recharge your Dodo mobile prepaid plan online or through your My Dodo account. Alternatively, you can purchase a Dodo recharge voucher in-store and redeem it online.

Dodo Internet Bill Payments 

Dodo sets up direct debit payments for your internet service when you sign up. You can modify your payment details through your My Dodo account. In addition to direct debit, Dodo offers several other bill payment methods, including:

  • My Dodo Account: Use a credit or debit card to pay your bill online via the Dodo Pay My Bill service.
  • Dodo Phone Number: Call 13 Dodo (13 36 36) to make payments over the phone.
  • BPAY: Find the BPAY Biller Code on your latest invoice to make payments using this method.

Dodo’s Financial Assistance Program

If you encounter challenges in paying your Dodo bills, don’t worry. Dodo’s financial hardship team is here to help:

To contact Dodo for Financial Assistance you can reach out to Dodo’s financial hardship team via:

  • Dodo Contact Number: Call 1300 907 283.
  • Dodo Email Address: Send an email to
  • Dodo Address: Mail your concerns to Dodo Financial Hardship, Case Manager, PO Box 631, Collins Street West, Melbourne, VIC 8007.

Dodo’s financial hardship team reviews your situation every three months and offers support such as:

  • Arrangements for future payments.
  • Spend controls.
  • Service restrictions.
  • Negotiating low-cost interim solutions.
  • Requesting waivers for late payment and cancellation fees.

Find Out More

Find out more

If you would like to find out more about Dodo Internet or want to compare NBN plans you can visit 

Dodo is not currently part of our panel of internet providers. CheapBills currently works with Optus
TPG, Foxtel, Tangerine, More Telecom and Aussie Broadband to compare internet plans. Call our internet experts on 1300 786 045 to compare plans, save money and connect now.

Important Note: All the rates, plans and offers stated in this article are subject to change at the provider’s discretion and might not be updated after the publish date unless stated otherwise. We try our best to update all the rates mentioned in our blogs as soon as possible. All articles updated will have the update dates mentioned. Thank you for your patience!