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About Optus
With over 10.5 million customers, Optus is one of Australia’s leading phone and internet providers. They offer a wide range of NBN, Optus 5G, mobile plans and entertainment options, so you’re sure to find the perfect plan or bundle for your home, business or enterprise. Their My Optus app 24/7 customer support model means you’ll always get help when you need it.
Pros
- Wide range of NBN, 5G, and mobile internet plans for homes and businesses
- Strong bundling options with mobile, entertainment, and smart home services
- My Optus app allows account management, billing, and usage tracking in one place
- Month to month plans available across most internet services
- National coverage with access to Optus 5G in eligible areas
Cons
- Introductory discounts often increase after the first six months
- 5G home internet availability depends heavily on location and signal strength
- Some advanced features and add ons increase the overall monthly cost
- Customer experience can vary depending on service type and region
- Gaming and premium features such as Game Path require paid add ons
What Sets Optus Apart?
Optus offers more than one service through the same provider. Home internet, mobile plans and entertainment options can sit together under a single account.
Connection choice matters. Customers can access NBN or 5G home internet depending on what is available at their address.
Day to day management happens in one place. Bills, usage and service changes can be handled through the My Optus app.
There are also added features. Options such as Optus Pause, subscription bundles, and online security tools give households more say in how their internet and devices are used.
Who Owns Optus?
Optus is owned by Singtel. Singtel is a Singapore based telecommunications group and has been the sole owner of Optus since 2001. Optus operates as a wholly owned subsidiary within the Singtel Group while running its own Australian mobile, internet, and enterprise services.
What Telco Does Optus Use?
Optus uses its own telecommunications network.
Optus operates and maintains its own mobile and fixed network infrastructure across Australia. It does not run on another telco’s network. Instead, other providers use the Optus network as wholesale customers.
Many smaller brands and MVNOs rely on Optus infrastructure, but Optus itself is a primary network operator, alongside Telstra and Vodafone.
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Where are Optus Internet Plans Available?
Optus is available throughout Australia, however, the availability of internet services at your address depends on the physical infrastructure available. You can use the coverage maps on the Optus website, or talk to a CheapBills expert to find out if NBN or 5G is available at your home.
Optus Features
Optus internet plans come with a range of useful features to enhance your online experience.
- My Optus App – have full control of your account anywhere, any time. You can pay a bill, set up a direct debit, track your usage, view your contract, update your personal details, and much more.
- Living Network – designed to make your life easier, key features include Call Translate (real-time translation) and Call Notes.
- Optus Pause – spend regular time offline, supported by Pause, where you can disconnect your mobile and home phone, choose devices to disconnect and control your screen time.
- SubHub –Â bundle and save on your subscriptions including Netflix, Amazon Prime Video, Paramount+ and YouTube Premium, while managing them all in one place.Â
- Game PathTM – this add-on to your NBN plan provides a superior online gaming experience with a 30% average reduction in lag and a 75% average reduction in jitter.
- Smart Spaces – an affordable range of security, entertainment and productivity devices to bundle with your Optus internet plan. Plus, you can have your smart home designed and set-up by an expert with great deals on device installation from the O-Team.
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Optus for Businesses
Business internet solutions from Optus can help you streamline your business needs and save money at the same time. There are plenty of options on offer to suit your internet requirements and budget.
- NBN Business Internet
- 5G Business Internet
- 4G Business Internet
- Business fibre internet
- Mobile broadband
You can bundle your internet with a range of other business services such as mobile and SIM-Only plans, VoIP or phone lines, phone systems, 1300/1800 numbers, cloud services, network management and device security.
Is Optus an Environmentally Friendly Internet Provider?
Optus has made an Environmental commitment to understand, manage and minimise the environmental impact of its business operations, investments, products and value chain.Â
Some of the highlights of their environmental work to date include:
- New SIM card packaging saves approximately 50 tonnes of cardboard every year.
- An estimated 7,884GJ per year was saved by retiring 200 racks of equipment racks.
- 98.5% of e-waste was eliminated by improvements in their recycling program.
Won the 2021 Australian Packaging Covenant Organisation (APCO) Annual Award in the telecommunications sector.
In addition,
- Optus Eco is designed to help customers work towards a more sustainable future.
- Reduce – you can reduce your environmental impact by receiving paperless bills, switching to a plastic-free digital SIM and recycling, reusing or donating old devices.
- Offset – through the Optus Carbon Offset program you can choose the number of devices you would like to offset and the carbon offsetting program you want to support.
- Amplify – when you complete everything on the Optus Eco checklist, Optus will match your carbon offset payments.
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