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We are thrilled to announce our new partnership with one of Australia’s leading internet providers – Aussie Broadband.
The team at Aussie are known for their first-class customer service, state-of-the-art technology and expansive network coverage. And with 17 years in the industry under their belt, the results speak for themselves!
Keep reading to find out why we’re so excited to have them onboard.
The team at Aussie are known for their first-class customer service, state-of-the-art technology and expansive network coverage. And with 17 years in the industry under their belt, the results speak for themselves!
Keep reading to find out why we’re so excited to have them onboard.
Aussie Broadband - An Overview
As Australia’s 5th largest NBN provider, there’s a reason that over 500,000 people have turned to Aussie for cheap internet plans and mobile phone options.
- Best-in-class customer experience, with 5-star reviews on Google, Facebook and productreview.com.au.
- Separate customer contact teams for sales, service delivery and customer support, meaning you always talk to an expert.
- Australian-owned and operated.
- Over 17 years of experience.
- Award-winning, state-of-the-art NBN network to all 121 Points of Interconnect (POIs), providing nationwide coverage.
- A full range of Opticomm and NBN plans, including no lock-in contracts and all speed tiers and NBN connection types.
- Industry-leading self-service app – MyAussie
Customer Service
The Aussie Broadband customer service team are available seven days a week, from 8 am to midnight, to help customers whenever the need arises.
Their award-winning customer support includes three teams, – sales, service delivery and customer support. As a customer, this means you will always talk to a consultant who has expertise in the specific area of your service request.
There are three call centres located in:
Their award-winning customer support includes three teams, – sales, service delivery and customer support. As a customer, this means you will always talk to a consultant who has expertise in the specific area of your service request.
There are three call centres located in:
- Morwell
- Dandenong
- Perth
Self-Service
If you prefer to self-serve your customer service needs, the MyAussie app is an industry-leading tool that lets you:- Track your internet usage.
- Upgrade or downgrade your plan.
- Pay your bill or arrange a payment plan.
- Add a new service.
- Update your details when you move.
- Troubleshoot your NBN connection issues and access technical support via a comprehensive Knowledge Base.
- Stay up to date with network outages and maintenance.
- Run network tests and broadband speed tests.
5-Star Reviews
Aussie’s exceptional approach to customer service, combined with quality products has led to over 5,000 5-star reviews across Google, Facebook and productreview.com.au.
Award-Winning Network
Aussie Broadband operates and owns its own national network with direct connections to all of NBN’s infrastructure plus its own extensive fibre network. These direct connections mean they can connect and restore services fast.
You can find out more about their network and coverage through these links:
You can find out more about their network and coverage through these links:
Aussie’s network is connected to all 121 NBN POIs - this deep integration means they have full control to fix issues and arrange speedy activations. In addition, because they own and operate a fibre network, they can provide more control and protection.
They use advanced systems to monitor and fix faults as quickly as possible to provide a reliable service for customers.
They use advanced systems to monitor and fix faults as quickly as possible to provide a reliable service for customers.
You can rely on consistently high speeds with Aussie Broadband’s impressive network capacity management. They ensure that their NBN network never exceeds 80% capacity so that you get high speeds at all times of the day.
Their automated bandwidth “top-ups” mean that NBN speeds are not affected by congestion in the network at peak times, with their system closely monitoring all 121 POIs every 60 seconds. If the capacity limit is getting close, the system automatically orders more bandwidth so the quality of your connection is never compromised.
To see the capacity at your local NBN POI, click here.
If you are not sure which POI you are connected to, enter your address here.
Their automated bandwidth “top-ups” mean that NBN speeds are not affected by congestion in the network at peak times, with their system closely monitoring all 121 POIs every 60 seconds. If the capacity limit is getting close, the system automatically orders more bandwidth so the quality of your connection is never compromised.
To see the capacity at your local NBN POI, click here.
If you are not sure which POI you are connected to, enter your address here.
Aussie has recently built a 1200 km fibre network to provide more “OnNet” services. This purpose-built network has thought of everything to provide high-quality internet.
- 100% owned by Aussie Broadband - not reliant on other carriers for fixes.
- Purpose-designed and integrated redundancy, diversity and resiliency.
- Multiple monitoring systems to respond quickly to issues.
- A fibre management system with geo location for fibre cuts for rapid fault restoration.
- Easily scalable to add more customers without reducing quality.
- Lowest latency paths for international traffic.
Flexible Contracts
Every contract in the Aussie Broadband range is month-to-month. They believe their service is so good you won’t want to leave, so you can compare NBN plans and upgrade or downgrade your service as often as you need.
Industry Awards
By now, you’re probably getting the impression that Aussie Broadband is no ordinary internet provider. This has been recognised by the industry with multiple awards for their products and services including:
- Choice Best Provider – 2021/2022
- Finder Best Online Customer Service – 2021
- Roy Morgan Internet Provider of the Year – 2020
- Mozo Outstanding Customer Satisfaction – 2022
- Productreview.com.au Internet Service Provider Winner – 2022
- CSIA Customer Service Organisation of the Year – 2022/2022
- ACOMMs Diversity and Inclusion Winner – 2021
Compare broadband plans
Aussie Broadband have the cheaper NBN plans, Opticomm options and mobile plans. Keep reading to find the best plan for your needs.
Whichever Aussie Broadband NBN plan you choose, you will enjoy the following features:
Some of the most popular plans are in the table below.
*Prices correct in November 2022.
^ There are six different types of fixed wireless NBN technologies available in Australia. The type of connection available at your home was determined by the rollout plan. In some cases, you may be able to upgrade your connection to access higher speeds. Talk to a CheapBills expert to find out more.
The six fixed wireless NBN connection types are:
- Fixed Wireless connection
- Unlimited data
- No lock-in contracts
- Australian support
- Option to add in a home phone plan
- Option to add a preconfigured router (NF20 MESH)
Some of the most popular plans are in the table below.
|
Compare NBN Plans |
|||
|
Speed Tier - Download speed/Upload speed (Mbps) |
Typical evening speed (Mbps) |
Cost per month* |
NBN Connection Type^ |
|
12/1 |
11 |
$59 |
All Technologies |
|
25/10 |
24 |
$69 |
All Technologies |
|
50/20 |
49 |
$79 |
All Technologies |
|
70/10 |
66 |
$79 |
Fixed Wireless |
|
100/20 |
98 |
$99 |
FTTP, FTTB, HFC, FTTC |
|
100/40 |
98 |
$109 |
FTTP, FTTB, HFC, FTTC |
|
250/25 |
245 |
$129 |
FTTP & Selected HFC locations |
|
1000/50 |
600 |
$149 |
FTTP & Selected HFC locations |
^ There are six different types of fixed wireless NBN technologies available in Australia. The type of connection available at your home was determined by the rollout plan. In some cases, you may be able to upgrade your connection to access higher speeds. Talk to a CheapBills expert to find out more.
The six fixed wireless NBN connection types are:
- Fibre-to-the-premises (FTTP)
- Fibre-to-the-curb (FTTC)
- Fibre-to-the-node (FTTN)
- Fibre-to-the-building (FTTB)
- Hybrid fibre-Coaxial (HFC)
- Fixed wireless
Opticomm is one of Australia’s largest fixed cable alternatives to the NBN. It uses mainly FTTP technology to deliver fast speeds to residential premises (currently Opticomm is not available for businesses).
Opticomm is a new technology, found typically in new or recently developed housing estates and communities.
You can find out if your home is in an Opticomm area by entering your address here, or talking to a CheapBills expert.
Every Aussie Broadband Opticomm plan includes:
Compare internet plans from some of the available options in the table below.
*Prices correct in November 2022.
Opticomm is a new technology, found typically in new or recently developed housing estates and communities.
You can find out if your home is in an Opticomm area by entering your address here, or talking to a CheapBills expert.
Every Aussie Broadband Opticomm plan includes:
- $99 connection Fee
- No lock-in contracts
- Australian support
- Option to add in a home phone plan
- Option to add a preconfigured router (NF20 MESH)
Compare internet plans from some of the available options in the table below.
|
Compare Opticomm plans |
|||
|
Speed Tier - Download speed/Upload speed (Mbps) |
Typical evening speed (Mbps) |
Cost per month* |
Connection Type |
|
12/1 |
11 |
$59 |
FTTP only |
|
25/10 |
24 |
$69 |
|
|
50/20 |
49 |
$79 |
|
|
100/20 |
98 |
$99 |
|
|
100/40 |
98 |
$109 |
|
|
250/25 |
244 |
$129 |
|
|
1000/50 |
600 |
$149 |
|
|
250/100 |
244 |
$209 |
When you connect your internet with Aussie, you can also access modems and hardware at competitive prices. It is advisable to use the recommended hardware for your chosen plan to make sure your connection is optimised and you can reach the speeds you are paying for.
Find out more about the modems available with the links below.
Find out more about the modems available with the links below.
Aussie Broadband gives you the option to bundle your mobile data so you only get one bill for your mobile and home internet. Every mobile plan includes the following features:
Take a look at all the mobile plans here or talk to a CheapBills expert.
- Data sharing (4G only) - pool your data across multiple services on the same account.
- Total control - manage all your plans in one place on the MyAussie app.
- Australian support - contact the Australian-based support team for all your mobile needs.
- Unlimited standard national talk and text
- No lock-in contracts - enjoy the peace of mind to compare mobile plans whenever you choose.
Take a look at all the mobile plans here or talk to a CheapBills expert.
Make the switch with CheapBills
If you are ready to start saving by comparing your broadband plan, call 1300 786 045 or enter your details online.
The team at CheapBills are passionate about saving you money on your bills. As well as finding you cheap internet plans, we can also compare energy in Victoria, New South Wales, South-East Queensland, South Australia, Tasmania and the ACT. We will look at your current usage of energy to compare plans with some of Australia’s leading suppliers. And we can even find you a great Pay TV Australia option at the same time!
Our preferred partners to compare gas and electricity include:
To find you the best broadband plans we compare plans from these preferred partners:
New deals are always being put on the market, so you should compare plans every 12 months to make sure you are maximising your savings. If you are overdue for a comparison, call now on 1300 786 045 or enter your details here.
The team at CheapBills are passionate about saving you money on your bills. As well as finding you cheap internet plans, we can also compare energy in Victoria, New South Wales, South-East Queensland, South Australia, Tasmania and the ACT. We will look at your current usage of energy to compare plans with some of Australia’s leading suppliers. And we can even find you a great Pay TV Australia option at the same time!
Our preferred partners to compare gas and electricity include:
To find you the best broadband plans we compare plans from these preferred partners:
New deals are always being put on the market, so you should compare plans every 12 months to make sure you are maximising your savings. If you are overdue for a comparison, call now on 1300 786 045 or enter your details here.
